8k8o Privacy Policy

8k8o is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to your personal information.

This Policy applies to all personal data collected through the 8k8o website at 8k8o.org, the 8k8o mobile application, and any other services or communications provided by 8k8o. It covers data collected from registered players, visitors who browse without registering, and individuals who contact our support team.

We encourage you to read this Policy carefully. If you have questions about how 8k8o handles your data, please contact us at [email protected].

8k8o collects the following categories of personal data:

We collect only the data that is necessary for the purposes described in this Policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or religious beliefs unless required by law.

8k8o collects personal data through the following means:

• Direct collection: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions.
• Automated collection: When you use the 8k8o Platform, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (such as GCash or Maya), identity verification providers, and fraud prevention services to supplement the information you provide directly.
• Publicly available sources: In limited circumstances, we may collect data from publicly available sources for fraud prevention or regulatory compliance purposes.

8k8o uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 8k8o account, including verifying your identity and age (21+ requirement).
• Transaction processing: To process deposits, withdrawals, and other financial transactions on the Platform.
• Regulatory compliance: To comply with PAGCOR regulations, anti-money laundering (AML) obligations, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security threats.
• Responsible gaming: To monitor gameplay patterns and enforce responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance.
• Platform improvement: To analyze usage patterns and improve the features, performance, and user experience of the 8k8o Platform.
• Marketing communications: To send you promotional offers, bonuses, and updates — but only if you have opted in to receive such communications. You may opt out at any time.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with the 8k8o Platform.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by law.

8k8o processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to operate your 8k8o account and provide the services you have requested.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting duties.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

8k8o does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies as required by law.
• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification services that assist us in verifying your identity and complying with regulatory requirements.
• Fraud prevention services: Third-party providers that help us detect and prevent fraudulent activity on the Platform.
• IT and hosting providers: Cloud infrastructure and technology service providers that host and maintain the 8k8o Platform on our behalf.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors where necessary for legal compliance or dispute resolution.

All third parties with whom we share your data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than those specified in our agreements with them.

In the event of a merger, acquisition, or sale of all or part of 8k8o's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

8k8o uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the Platform — which pages are visited most, how long sessions last, and where errors occur — so we can improve performance.
• Marketing cookies: Used only with your consent to deliver relevant promotional content and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the 8k8o Platform. For more details on the specific cookies we use, please contact our support team.

8k8o retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR and AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine financial regulations.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship, as required by the Anti-Money Laundering Act.
• Support communications: Retained for up to three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, 8k8o will securely delete or anonymize it in accordance with our data disposal procedures.

8k8o implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of our Platform.
• Two-factor authentication (2FA) options for player accounts to prevent unauthorized access.
• Staff training on data protection and information security best practices.

While 8k8o takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights, 8k8o will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

You are also responsible for keeping your 8k8o login credentials confidential. Do not share your password with anyone, and contact our support team immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 8k8o:

• Right to be informed: You have the right to know what personal data 8k8o collects about you and how it is used — which is the purpose of this Policy.
• Right of access: You may request a copy of the personal data 8k8o holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

The 8k8o Platform is strictly intended for adults aged 21 years and above, as required by PAGCOR regulations. 8k8o does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 8k8o Platform, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

8k8o reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the 8k8o Platform after any changes constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8k8o handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Response time: We aim to respond to all data privacy inquiries within 5 business days.
• Escalation: If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines.

For responsible gaming concerns, including self-exclusion requests or deposit limit adjustments, please visit our Responsible Gaming page or contact support via live chat on the Platform.